Accessibility Statement

Our Commitment

KNOT Delivery Ltd. is committed to making its digital service accessible to people with disabilities, in accordance with the Equal Rights for Persons with Disabilities Law 5758-1998 and the Equal Rights for Persons with Disabilities (Service Accessibility Adjustments) Regulations 5773-2013.

Conformance Standard

The KNOT website and mobile app target conformance with Israeli Standard 5568, which is based on WCAG 2.0 Level AA. Key adaptations include:

• Semantic HTML and ARIA landmarks for screen readers (NVDA, JAWS, VoiceOver, TalkBack)
• Full keyboard navigation; visible focus indicators
• Color contrast ratios of at least 4.5:1 for text and 3:1 for UI controls
• Resizable text up to 200% without loss of content
• Alt text for non-decorative images
• Captions and transcripts for any audio/video where applicable
• Form validation messages associated with their controls
• RTL support for Hebrew and Arabic
• Skip-to-content link on every page
• Respects user prefers-reduced-motion and prefers-color-scheme

Known Limitations

Some interactive map elements (OpenStreetMap tiles) may have partial accessibility. We provide a non-map list view of order details and tracking for users relying on assistive technology.

Accessibility Coordinator

For accessibility issues, requests, or to report a barrier:

Name: KNOT Accessibility Coordinator
Email: knot4israel@gmail.com
Phone: see Contact page

We will respond within 14 business days, as required by the Regulations.

Physical Premises

KNOT operates digitally and does not maintain customer-facing physical premises. Courier pickup and delivery points are operated by independent contractors.